A ticketing system for your fault reports and service requests that we set up and run for you – built on the proven open-source solution Zammad with a link to your device inventory in IMTrack.
IMDesk is not software of our own. Behind it is Zammad, an established open-source ticketing system – we set it up for your organisation, host it, keep it current and act as your point of contact for it.
That is deliberate: you get a proven system with a large community rather than a niche product that depends on a single vendor.
What we add is the customisation: our inventory tool IMTrack is connected to it. A report can have the affected device attached to it – one click takes you from the ticket to that device record, instead of looking it up in a second application.
On our side the system is also kept in sync with our contact and phone directory. Whoever calls or writes to us is already on file – nobody has to maintain address data twice.
Your benefit
A report can have the affected device from IMTrack attached to it. One click takes you to the record – no searching in a second application.
Every report is documented: who logged it, what happened, when it was closed. That helps when someone asks about it later.
Setup, hosting, updates and backups are on us. You do not need IT capacity of your own for it.
FAQ
IMDesk is not software of our own but the proven open-source product Zammad – customised by us, linked to IMTrack, then set up, hosted and looked after for your organisation. You get an established system rather than a niche product, with us as your point of contact for it.
For hospitals, clinics and practices that want fault reports on their equipment and service requests recorded traceably – not by shout and not in a mailbox.
You can. What you would then have to build yourself is the link to your device inventory – which is exactly what we have already done with IMTrack. On top of that we take setup, operation, updates and backups off your hands.
Yes. Every report is documented from logging through to resolution and can be evaluated later.
We will show you IMDesk against one of your own workflows – with no obligation.